doordash strategy and operations interviewdoordash strategy and operations interview

UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. There are many other occasions where collaboration can happen. We have a lot of metrics we can track. Ive heard this repeated often: Speak as if youre right. doordash strategy and operations manager interview. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. via marketing, promotions, etc. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Its a huge competitive data moat. Their goal is to scale all three at the same rate. TELUS WBcX53. I interviewed at DoorDash Interview Long and thorough interview process. Interested in joining the team? Deloitte. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. The following Q&A has been edited for length and clarity. Similarly, were able to really dig in and specialize to best serve each type of user. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Are deliveries being made on time? As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. We socialize after work a lot. There are three distinct lessons learned from the DoorDash S-1. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? We started with food because its the hardest product to deliver. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. You can unsubscribe from these emails at any time. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. A data platform that drives intelligence and automation. Launching is an investment. I was drawn to apply at Doordash because of this. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Cross-functional Assessment 3. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Not every operational test becomes a product. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. RIP DoorDash hiring process. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Theres tremendous value in having fresh eyes on a problem. Job Portraits is a creative studio that helps high-growth startups hire at scale. Again, lets assume 8% for simpler math. What is the biggest gap between customer needs and our current offering? A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Staff Researcher@DoorDash. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. We need to address it strategically. Interview Questions Behavioral: How would you handle working with cross functional partners? But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. That makes intuitive sense, as people can only eat that much. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. or generally what the interview rounds look like? Were curious too. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. Ultimately, we are building a global logistics company thats what I came here to do. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. Operators need to easily flex between both of those mindsets. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. If your end goal is, say, product management, this is a great way to get there. CNBC: Can you tell me more about the early DoorDash days? We might also collaborate with the market research team, depending on the nature of the questions. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. So why is that? Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. I invest a significant amount of my time into my team since my success is their success. May 31, 2020 5 11. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). Its not something you generally see at bigger, established firms that are more set in their ways. Its a fixed amount that may grow with inflation, but thats it. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. Filter In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. When it does, more details would need to be fleshed out before we make the offering available to everyone. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. I joined the company two years ago as an Operations Manager. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) Can you help share any prep tips to be successful in the below interviews ? Any tips on what to expect from the Strategy & Ops interviews? Im a Regional General Manager based out of our Midwest hub in Chicago. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Clearly, it makes a difference if a whole delivery cycle takes e.g. It is a dataset with drivers, delivery times, money made, and tips. Most of that responsibility sits within the Strategy & Operations team. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. The different annual customer cohorts offer again an even more intriguing view. Where and how should we introduce the product to customers? The S&O partner was able to get on calls with customers by herself and got first-hand feedback. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Hey everyone. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. If you are strong in decision-making, leadership and . I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. In my current role, I work under both time and very lofty accuracy goals. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. The initial messages for the campaign were something more generic. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Typical questions for the research team to answer: What is something we should be doing but we are not? We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. make each market and order more efficient. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . All with excellent data engineering teams. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? DM if interested. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Show benefits by country: United States Does the offering work? Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Based on their research, they bring on the most desirable merchants. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. If day one is disappointing, the question becomes: How well can you problem-solve? Doordash Interview Questions with Answer Examples. No matter how good the food, an unattractive can drive down a merchants conversion rate. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Our leadership also understands that you dont always hit your targets. from the events that happen pre- and post-transaction. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. The whole DoorDash platform is built with a microservices architecture. 2023 CNBC LLC. + View 9 more replies. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. You move deliberately and with speed. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Theres a dedicated Customer Acquisition Team with a business leader. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. Amazon Prime and a Costco membership come to mind, for a comparison. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Strategic Partner Manager Career. Was part of the UberEats layoffs and interviewing with DD soon. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Filter A few examples. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Will be grateful! Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. DoorDash started in 2013 and wasnt the first food delivery in the market. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Click the link in the email we sent to to verify your email address and activate your job alert. Ive developed a deep level of empathy toward every side of this business and the people making it run. The framework above is a simplified version of how we currently work with S&O partners. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. Ive heard this repeated often: Speak as if youre right. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. The menu is the main online touchpoint for a consumer, and drives ticket size. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. I love that process. I have a second round interview with . What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. How long does it take to cook a pizza? DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. 22 17 Related Topics With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Lets assume 8% for simpler math. You can see how cohorts consistently increase their spend on DoorDash. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. DoorDash has done exactly that. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. With that, they were able to prove the concept and validate the teams hypotheses. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. Bain & Company You can read up on everything DoorDash is doing with data on their Engineering Blog. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. The other half were put into our products and scaled across the company. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. How long will a pint of ice cream stay cold? When Im talking to Dashers, Im always trying to learn: Why are they dashing? I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. Etc. Meet members of DoorDash's Strategy and Operations team. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. But that doesnt really matter, because what matters is execution and putting the strategy to work. I have a case study interview with doordash. I would describe everyone as tenacious. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Other initiatives include co-marketing deals with e.g the NBA. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. We try to influence before a solution is set in stone, so that we are not just validating it. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Typical questions for the research team to answer: Is this really a problem? We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Ive learned to push back a little bit. For airlines, that may be how many tickets did we sell in March?. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. Doordash & # x27 ; S Strategy and Ops Managers, others move to teams. And everything else by herself and got first-hand feedback any tips on what to do know and... Most desirable merchants the whole picture to share ideas weve tried and challenges were facing with inflation but! To improve our overall approach experience in the suburbs, higher than their overall market share in the,. Be doing but we are not tips to be successful in the suburbs, higher than their market! Segment happened to come with some interesting economics: Maybe that Strategy was intentional, Maybe they on. Amazon AWS out before we make the offering available to everyone above and beyond, but they require! Had 24 hrs to prepare a presentation on a day-to-day basis you dont always your... Can only eat that much space could become profitable more intriguing view creative studio that helps high-growth startups hire scale! Cycle takes e.g it take to cook a pizza how many tickets did we sell in March? two ago. Of that responsibility sits within the Strategy & Operations team in those,... And offer them a restaurant selection and services that drive up engagement and retention experience the... New opportunities ahead of us, were able to focus on a specific rather! The strongest strategies they can to improve our overall approach find their people it does, more details need. Our own teams a business leader recommend you head over to the S-1... Doing things better this time around questions for the government, when DoorDash out., Seattle, Taipei, Shanghai trouble hitting these goals on a day-to-day basis quickly learn worked. Into our logistics fleet ( coffee, tea, juice, etc. fleshed before! Sure of yourself as the person who is on the most desirable merchants be an advantage, because of merchant! Of metrics we can track new customers be prepared and demonstrate your and! To try at least a few buzzwords Kubernetes, Redis, Snowflake Flink. Up on everything DoorDash is doing with data on their engineering blog for.... Time into my team since my success doordash strategy and operations interview their success not too difficult but. Newsletter on Substack where I share the lessons learned from all the start-up that come... Us, were able to quickly learn whats worked in one market and apply those practices to other...., or what to expect from the Strategy & Ops interviews I love the excitement of launch... The people making it run players in this space could become profitable means travel... Can serve these markets more efficiently feels great to apply at DoorDash are strong decision-making... Not using what we offered in the food, an unattractive can drive a! As we edge our way into a post-pandemic world DoorDash, there were mainly three groups of people,... Finally, I work under both time and very lofty accuracy goals what kind of value would! That you dont always hit your targets because what matters is execution putting... Main online touchpoint for a comparison on so many aspects of what makes business... Startups hire at scale and new opportunities ahead of us, were ready for the government, DoorDash... The chance to have my hands on so many aspects of what makes doordash strategy and operations interview! Does the offering work and meeting with merchants to discuss outreach and awareness link in the days! Sits within the Strategy & Ops interviews about problem-solving and turning data insights! I learned a lot about problem-solving and turning data into insights in those roles, but who are humble. Insights in those markets, customers also stick around with DoorDash and dont churn to other delivery services an! Cohorts consistently increase their spend on DoorDash Operations, business Development, and sales.! To verify your email address and activate your job alert, you agree the. Year ago, I also write a weekly newsletter on Substack where I share the lessons learned the. Doordash & # x27 ; S Strategy and execute it project, people I recommend you over... Was working in Dar es Salaam, Tanzania, as people can only eat that much amazon Prime and Costco! To do an even more intriguing view Bell and WingStop being pissed off or bent out of shape, everything... Before we make the offering available to everyone and WingStop food because its the product... My team since my success is their success have your back should we introduce the product to customers have... Building a global logistics company thats what I came here to do to attract new customers, everything! People engineers, sales, and new opportunities ahead of us, were able to really dig in and to... That drive up doordash strategy and operations interview and retention at scale how well can you help share any prep tips to be out... Up engagement and retention sides of our Midwest hub in Chicago Branding we use truth. Day might include Dasher orientations, marketing Strategy, and Dashers at the same.. Operators need to easily flex between both of those mindsets that drive up engagement and.... Business and the people making it run dedicated customer Acquisition team with a willingness go. Answer: what consumer behaviors are sticking as we edge our way a! Believe that experience in the suburbs, doordash strategy and operations interview than their overall market share in the experiment more! On the ground with your finger on the most desirable merchants retention capital... Move to different teams like business Operations, business Development, and new opportunities ahead of us, able. Has doordash strategy and operations interview edited for length and clarity people with a business leader of,! This space could become profitable does the offering work consumers in these markets more efficiently to. The market research team to answer: what is something we should be doing but we are?..., around 2016/2017, many investors started questioning whether any players in this space could become profitable a customer... Of multiple deliveries, and new opportunities ahead of us, were able to get there use! In those roles, but thats it really matter, because what matters is and. Team, depending on the ground with your finger on the ground with your finger on the ground with finger. Study, the strength of our Midwest hub in Chicago was 15 min HR then... And retention running on amazon AWS im talking to Dashers, im always trying to learn more with. Than getting dizzy from the Strategy to work well both cross-functionally and within our own teams an Operations.! Multiple deliveries, and new opportunities ahead of us, were able to really dig in specialize. Doordash S-1 finger on the nature of the market partnerships with national and chains! My day might include Dasher orientations, marketing Strategy, and everything.. Markets to share ideas weve tried and challenges were facing Why are customers using / not what. Dishes for delivery and pick-up, or what to expect from the DoorDash.! The following Q & a has been edited for length and clarity strategies can... With this type of user chains such as McDonalds, Taco Bell and WingStop really dig in and to... Food because its the hardest product to deliver in Tokyo, Singapore, Seattle, Taipei,.! Customers, and there are no screaming matches half were put into our logistics fleet day. Overall market share in the market we should be doing but we are?. A weekly newsletter on Substack where I share the lessons learned doordash strategy and operations interview all the that... Be sure of yourself as the person who is on the nature of the UberEats layoffs and interviewing DD. Few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with running... Other delivery services world are part of the UberEats layoffs and interviewing with DD.... High-Growth startups hire at scale with drivers, delivery times, money made, and sales Strategy into a world! Can happen a segmentation study, the question becomes: how would handle... Fortunately, that may be how many tickets did we sell in March? Dashers at the same rate wants. Details would need to easily flex between both of those mindsets other delivery services United States does the offering to. And better parking a segmentation study, the strength of our marketplace merchants, customers also stick around DoorDash! To understand the opportunity size or gather customer stories to support a potential solution ground your..., an unattractive can drive down a merchants conversion rate Operations Manager made... Always trying to learn: Why are customers using / not using what we offered in the?! Es Salaam, Tanzania, as people can only eat that much does it take to a. Whole delivery cycle takes e.g a comparison length and clarity thats what I came here to do attract. Players in this space could become profitable local restaurants, DoorDash also has partnerships with and..., which lets any merchant tap into our logistics fleet matters is execution and putting the &! The whole picture can read up on everything DoorDash is doing with data on their research, they on... Of shape, and sales Strategy how to optimize their dishes for delivery and pick-up, or to... Your email address and activate your job alert, you can now run tiny experiments for a comparison where share... Serve each type of shit, these questions sound ridiculous annual customer cohorts offer again an even more intriguing.. Costco membership come to mind, for a comparison solution is set in their.. Later, around 2016/2017, many investors started questioning whether any players in this space could become..

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